This Refund & Cancellation Policy applies to all bookings, services and products purchased from Win Light (brand: "White Deal") through the website https://whitedeal.in and is part of our Terms & Conditions.

1. Cancellation by Customer

Free cancellation: Bookings can be cancelled free of cost up to 2 hours before the scheduled visit slot.
Late cancellation: Cancellations within 2 hours of the slot may attract a cancellation fee of up to ₹200 to cover travel/scheduling costs.
No-show: If our engineer reaches the site and the customer is unavailable, the full visit fee becomes payable.
To cancel, contact us at contact@whitedeal.in or call +91 77158 31422 with your booking ID.

2. Cancellation by Win Light

If we are unable to fulfil a booking due to engineer unavailability, area restriction or any other reason, we will inform you in advance and offer either rescheduling or a full refund of any amount already paid.

3. Refund — Services

Visit fee is refundable only if the cancellation falls within the free-cancellation window above, or if the visit is cancelled by Win Light.
If the engineer cannot diagnose / resolve the reported issue and no parts have been used, the visit fee may be refunded fully or partially at our discretion.
Once a service has been performed and acknowledged by you, the service charges are non-refundable.

4. Refund — Products

Replacement / return requests for products must be raised within 7 days of delivery in case of manufacturing defect, wrong item, or damage in transit.
Products must be unused, in original packaging, with all accessories, manuals and the original invoice.
The following are non-returnable: consumables (cables already cut, cleaning kits), software licences, and items marked "non-returnable" on the product page.
Manufacturer warranty (where applicable) will be honoured directly by the brand as per their terms.

5. Refund Processing

Approved refunds are processed within 7–10 business days from the date of approval.
Refunds are credited back to the original payment method (UPI / bank account). Cash payments will be refunded via UPI / NEFT to a bank account provided by you.
Bank/payment gateway delays are beyond our control.

6. Coupons & Discounts

Discounts applied via coupon codes are not refundable in cash. If a refund is processed for an order that used a coupon, the refund amount will be the net amount actually paid by you.

7. Disputes

Any dispute regarding a refund must be raised within 15 days of the service date / delivery date by writing to contact@whitedeal.in. Disputes will be resolved as per our Terms & Conditions and Indian law.

8. Contact

Company: Win Light
GSTIN: 27OJAPK2490F1Z0
Email: contact@whitedeal.in
Phone: +91 77158 31422
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST