This Privacy Policy describes how Win Light (operating under the brand name "White Deal", "we", "us", "our") collects, uses, shares, and protects information of users ("you", "your") of the website https://whitedeal.in(the "Website") and the related services. This policy is published in compliance with:

Section 43A of the Information Technology Act, 2000
Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023 (DPDP Act)

1. Information We Collect

We collect the following categories of information:

Personal Information: Name, email address, mobile number, postal address, city, pin code.
Account Information: Login credentials (password is stored in encrypted/hashed form).
Service Information: Service category, problem description, preferred date/time, site address.
Payment Information: We currently accept "Pay on site" (cash/UPI). We do not store card details.
Technical Information: IP address, browser type, device information, cookies, usage logs.

2. Purpose of Collection

To register you as a user and create your account.
To process and fulfil service bookings.
To dispatch our engineer to your site address.
To send service confirmations, OTPs, invoices, status updates and important notices.
To respond to your queries, complaints and feedback.
To comply with applicable Indian laws (GST, income tax, IT Act).
To improve our website, services and customer experience.

3. Sharing of Information

We do not sell your personal information. We may share it only with:

Our field engineers and authorised service partners (only the details required to deliver the service).
Payment processors and accounting providers, when applicable.
Government / regulatory / law enforcement authorities, when required by law.

4. Cookies

The Website uses cookies and similar technologies to remember your preferences, keep you logged in, analyse traffic and improve the experience. You can disable cookies in your browser settings; some features may not work properly without them.

5. Data Security

We follow reasonable security practices and procedures as prescribed under the IT Rules, 2011, including SSL encryption, encrypted password storage, role-based access control and Row-Level Security on our database.

6. Data Retention

We retain your personal information only for as long as required for the purposes mentioned above or as required under applicable law (e.g., GST records are retained for 8 years as per CGST Act, 2017).

7. Your Rights

Under the DPDP Act, 2023 you have the right to:

Access the personal data we hold about you.
Request correction or update of inaccurate data.
Request deletion of your data (subject to statutory retention).
Withdraw consent at any time by writing to us.
Nominate another individual to exercise these rights in the event of your death or incapacity.

8. Children

Our services are not intended for users below 18 years of age. We do not knowingly collect data from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any change. Continued use of the Website after changes constitutes acceptance.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer details are:

Company: Win Light
GSTIN: 27OJAPK2490F1Z0
Email: contact@whitedeal.in
Phone: +91 77158 31422
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

For any question about this policy, contact us using the details above or visit our Contact page.